Customer service is one of the most critical jobs of any business. It is what establishes a connection between a company and its potential or existing customers. When you hire individuals to serve as customer service agents for your business, you must ensure that they possess the necessary knowledge and skills to perform their jobs successfully. Otherwise, you risk delivering poor customer service that could drive customers away. In today’s article, I would like to offer you a comprehensive guide on how to create customer service training videos that keep agents engaged and ensure effective results.
Why Create Customer Service Training Videos with AI
A customer service training video is the best way to train your customer service teams and employees. Creating free customer service training videos will enable your new hires to become the best customer service agents possible. You don’t need any technical skills to get started. An online AI tool like Mango AI can streamline the video creation process for you.
Here are the top reasons why you should utilize an AI tool to create customer service training videos for your employees:
1. Easily Accessible
New and existing employees can easily access your free customer service training videos from any location using their computer or mobile device—whether the videos are posted on your website or shared on social media.
2. Customization
Mango AI allows you to customize your customer service training videos by providing photos, text, or audio dialogue. The AI will combine them into a fully customized and animated customer service training video.
3. Multiple Languages
You don’t need to be multilingual to create training videos in multiple languages. Mango AI comes with a vast library of realistic-sounding AI voiceovers in more than 120 languages, allowing you to create multilingual content to engage with the audience.
How to Create a Customer Service Training Video
Below are the simple steps in creating free customer service training videos:
- Visit Mango AI
Head over to Mango AI’s text-to-animation tool: https://mangoanimate.com/ai/text-to-animation.
- Select a Template
Choose a custom template from the “Custom” category. These templates are better for creating free customer service training videos because they allow you to add your own custom avatars.
- Write a Video Script
Write the video script or paste a prewritten video script into the “Video Script” box. The script should outline the educational dialogue that you want your avatar to engage in with your audience.
- Select an AI Voice
There are hundreds of studio-quality AI voices available to choose from. They cover different genders, age groups, ethnicities, languages, and dialects. Easily scroll the slider to adjust the speed of the AI voice.
- Pick an Avatar
Choose one of the predesigned avatars from the list. You may choose from live-action or cartoon avatars. Alternatively, upload your own photo to create an original, full-motion avatar for your training video.
- Select Background
Choose the background you want for your customer service training video. You can select one of the background photos from the library or upload your own.
- Adjust the Video Settings
Make the necessary adjustments to the video settings:
(1) Resolution (576p, 720p, 1080p)
(2) Aspect Ratio (16:9, 9:16, 1:1, 4:5, 5:4)
(3) Intro & Outro
(4) Background Music
- Generate the Video
Click on the “Generate AI Video” button. The AI will create your own customer service training video within minutes.
Tips on How to Create the Best Customer Service Training Video
Do you want to learn how to create an engaging customer service training video? Below are some helpful tips:
1. Plan Your Training Material
Do not just write a script on the spot as soon as you visit Mango AI. Instead, plan your customer service training lesson by researching the material you want to include in your script. Then, write the best script possible before visiting the platform.
2. Prepare a High-Quality Photo
A custom avatar is the best way to represent your brand in your customer service training videos. That is why you should prepare a high-quality photo that showcases a full-frontal view of the person or cartoon you wish to use as the avatar for your training videos. It ensures that the AI accurately animates the avatar to look as realistic as possible.
Conclusion
Creating free customer service training videos has been proven effective in training employees to become better customer service agents. They allow businesses to compile all the necessary information into one or more videos that are easily accessible to employees. Mango AI is one of the best free AI training video creation tools online. It provides you with all the AI tools necessary to create any type of customer service training video you desire. No camera, no actors, and no video editing skills needed. What you need to do is prepare a video script that Mango AI will generate a stunning video from. Try Mango AI out and start your next customer service training project!
Create Engaging Customer Service Training Videos with Mango AI