{"id":23492,"date":"2025-11-11T01:23:00","date_gmt":"2025-11-11T01:23:00","guid":{"rendered":"https:\/\/mangoanimate.com\/blog\/?p=23492"},"modified":"2025-11-10T09:25:04","modified_gmt":"2025-11-10T09:25:04","slug":"how-to-create-customer-service-training-videos-online-free","status":"publish","type":"post","link":"https:\/\/mangoanimate.com\/blog\/fr\/how-to-create-customer-service-training-videos-online-free\/23492\/","title":{"rendered":"Comment cr\u00e9er gratuitement en ligne des vid\u00e9os de formation au service client"},"content":{"rendered":"

Le service client est essentiel \u00e0 toute entreprise. Il permet d'\u00e9tablir un lien entre une entreprise et ses clients, actuels ou potentiels. Lorsque vous recrutez des agents de service client, vous devez vous assurer qu'ils poss\u00e8dent les connaissances et les comp\u00e9tences n\u00e9cessaires pour bien faire leur travail. Autrement, vous risquez d'offrir un service client m\u00e9diocre qui pourrait faire fuir les clients. Dans cet article, je vous propose un guide complet sur la cr\u00e9ation de vid\u00e9os de formation au service client, con\u00e7ues pour maintenir l'engagement des agents et garantir des r\u00e9sultats optimaux.<\/p>\n\n\n\n

Why Create Customer Service Training Videos with AI<\/h2>\n\n\n\n

Une vid\u00e9o de formation au service client est la meilleure fa\u00e7on de former vos \u00e9quipes et employ\u00e9s. Cr\u00e9er gratuitement des vid\u00e9os de formation permettra \u00e0 vos nouvelles recrues de devenir les meilleurs agents du service client. Aucune comp\u00e9tence technique n'est requise pour commencer. Un outil d'IA en ligne comme Mango AI peut simplifier le processus de cr\u00e9ation vid\u00e9o.<\/p>\n\n\n\n

Voici les principales raisons pour lesquelles vous devriez utiliser un outil d'IA pour cr\u00e9er un service client. vid\u00e9os de formation pour vos employ\u00e9s<\/a>:<\/p>\n\n\n\n

1. Easily Accessible<\/h3>\n\n\n\n

Les nouveaux employ\u00e9s comme les employ\u00e9s actuels peuvent facilement acc\u00e9der \u00e0 vos vid\u00e9os de formation gratuites au service client depuis n'importe quel endroit, \u00e0 l'aide de leur ordinateur ou de leur appareil mobile, que les vid\u00e9os soient publi\u00e9es sur votre site web ou partag\u00e9es sur les r\u00e9seaux sociaux.<\/p>\n\n\n\n

2. Customization<\/h3>\n\n\n\n

Mango AI vous permet de personnaliser vos vid\u00e9os de formation au service client en fournissant des photos, du texte ou des dialogues audio. L'IA les combinera pour cr\u00e9er une vid\u00e9o de formation au service client enti\u00e8rement personnalis\u00e9e et anim\u00e9e.<\/p>\n\n\n\n

3. Multiple Languages<\/h3>\n\n\n\n

Vous n'avez pas besoin d'\u00eatre multilingue pour cr\u00e9er des vid\u00e9os de formation<\/a> Mango AI propose une vaste biblioth\u00e8que de voix off IA r\u00e9alistes dans plus de 120 langues, vous permettant de cr\u00e9er du contenu multilingue pour interagir avec votre public.<\/p>\n\n\n\n

How to Create a Customer Service Training Video<\/h2>\n\n\n\n

Voici les \u00e9tapes simples pour cr\u00e9er des vid\u00e9os de formation gratuites sur le service client\u00a0:<\/p>

  1. Visiter Mango AI<\/strong>

    Rendez-vous sur le site de Mango AI, un outil de conversion de texte en animation\u00a0: https:\/\/mangoanimate.com\/ai\/text-to-animation<\/a>.\"vid\u00e9o<\/p> <\/li>

  2. S\u00e9lectionnez un mod\u00e8le<\/strong>

    Choisissez un mod\u00e8le personnalis\u00e9 dans la cat\u00e9gorie \u00ab\u00a0Personnalis\u00e9\u00a0\u00bb. Ces mod\u00e8les sont plus adapt\u00e9s \u00e0 la cr\u00e9ation de vid\u00e9os de formation gratuites au service client, car ils vous permettent d'ajouter vos propres avatars.\"Vid\u00e9os<\/p> <\/li>

  3. \u00c9crire un script vid\u00e9o<\/strong>

    R\u00e9digez le script vid\u00e9o ou collez un script pr\u00e9-\u00e9crit dans le champ \u00ab\u00a0Script vid\u00e9o\u00a0\u00bb. Ce script doit d\u00e9crire le dialogue \u00e9ducatif que vous souhaitez que votre avatar engage avec votre public.\"vid\u00e9o<\/p> <\/li>

  4. S\u00e9lectionnez une voix IA<\/strong>

    Des centaines de voix d'IA de qualit\u00e9 studio sont disponibles. Elles couvrent diff\u00e9rents genres, tranches d'\u00e2ge, ethnies, langues et dialectes. Ajustez facilement la vitesse de la voix d'IA \u00e0 l'aide du curseur.\"former<\/p> <\/li>

  5. Choisissez un avatar<\/strong>

    Choisissez un avatar pr\u00e9d\u00e9fini dans la liste. Vous pouvez opter pour un avatar r\u00e9aliste ou un avatar de dessin anim\u00e9. Vous pouvez \u00e9galement t\u00e9l\u00e9charger votre propre photo pour cr\u00e9er un avatar original en mouvement pour votre vid\u00e9o de formation.\"Vid\u00e9os<\/p> <\/li>

  6. S\u00e9lectionner l'arri\u00e8re-plan<\/strong>

    Choisissez l'arri\u00e8re-plan de votre vid\u00e9o de formation au service client. Vous pouvez s\u00e9lectionner une photo de la biblioth\u00e8que ou t\u00e9l\u00e9charger la v\u00f4tre.\"formation<\/p> <\/li>

  7. Ajuster les param\u00e8tres vid\u00e9o<\/strong>

    Effectuez les r\u00e9glages n\u00e9cessaires dans les param\u00e8tres vid\u00e9o\u00a0:(1) R\u00e9solution (576p, 720p, 1080p)(2) Format d'image (16:9, 9:16, 1:1, 4:5, 5:4)(3) Intro et Outro(4) Musique de fond\"former<\/p> <\/li>

  8. G\u00e9n\u00e9rer la vid\u00e9o<\/strong>

    Cliquez sur le bouton \u00ab\u00a0G\u00e9n\u00e9rer une vid\u00e9o IA\u00a0\u00bb. L\u2019IA cr\u00e9era votre propre vid\u00e9o de formation au service client en quelques minutes.<\/p> <\/li><\/ol><\/div>\n\n\n\n

    Tips on How to Create the Best Customer Service Training Video<\/h2>\n\n\n\n

    Vous souhaitez apprendre \u00e0 cr\u00e9er une vid\u00e9o de formation au service client attrayante\u00a0? Voici quelques conseils utiles\u00a0:<\/p>\n\n\n\n

    1. Plan Your Training Material<\/h3>\n\n\n\n

    Ne vous contentez pas d'improviser un script d\u00e8s votre arriv\u00e9e sur Mango AI. Pr\u00e9parez plut\u00f4t votre formation au service client en effectuant des recherches sur les \u00e9l\u00e9ments \u00e0 inclure dans votre script. Ensuite, r\u00e9digez le meilleur script possible avant de vous rendre sur la plateforme.<\/p>\n\n\n\n

    2. Prepare a High-Quality Photo<\/h3>\n\n\n\n

    Un avatar personnalis\u00e9 est la meilleure fa\u00e7on de repr\u00e9senter votre marque dans vos vid\u00e9os de formation au service client. C'est pourquoi vous devez pr\u00e9parer une photo de haute qualit\u00e9 montrant de face la personne ou le personnage que vous souhaitez utiliser comme avatar. Cela permettra \u00e0 l'IA d'animer l'avatar avec pr\u00e9cision et de le rendre aussi r\u00e9aliste que possible.<\/p>\n\n\n\n

    Conclusion<\/h2>\n\n\n\n

    La cr\u00e9ation de vid\u00e9os de formation gratuites au service client s'est av\u00e9r\u00e9e efficace pour former les employ\u00e9s et les aider \u00e0 devenir de meilleurs agents de service client. Ces vid\u00e9os permettent aux entreprises de compiler toutes les informations n\u00e9cessaires dans une ou plusieurs vid\u00e9os facilement accessibles aux employ\u00e9s. Mango AI est l'une des meilleures solutions gratuites. formation en IA<\/a> Outils de cr\u00e9ation vid\u00e9o en ligne. Mango AI vous fournit tous les outils d'IA n\u00e9cessaires pour cr\u00e9er tout type de vid\u00e9o de formation au service client. Pas besoin de cam\u00e9ra, d'acteurs ni de comp\u00e9tences en montage vid\u00e9o. Il vous suffit de pr\u00e9parer un script vid\u00e9o \u00e0 partir duquel Mango AI g\u00e9n\u00e9rera une vid\u00e9o exceptionnelle. Essayez Mango AI et lancez-vous dans votre prochain projet de formation au service client\u00a0!<\/p>\n\n\n\n

    \n
    \n

    Cr\u00e9ez des vid\u00e9os de formation au service client attrayantes avec Mango AI<\/strong><\/p>\n<\/div>\n\n\n\n

    \n
    \n
    Essayez maintenant<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"

    Le service client est l'une des fonctions les plus cruciales de toute entreprise. Il permet d'\u00e9tablir un lien entre une entreprise et ses clients potentiels ou actuels. Lorsque vous recrutez des agents de service client, vous devez vous assurer qu'ils poss\u00e8dent les connaissances et les comp\u00e9tences n\u00e9cessaires \u00e0 l'exercice de leurs fonctions.<\/p>","protected":false},"author":25,"featured_media":23515,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[715],"tags":[],"class_list":["post-23492","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-training-video"],"yoast_head":"\nHow to Create Customer Service Training Videos Online Free<\/title>\n<meta name=\"description\" content=\"Follow the simple yet comprehensive guide on creating customer service training videos with AI. 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Train your customer service agents effectively and keep them engaged!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/mangoanimate.com\/blog\/fr\/how-to-create-customer-service-training-videos-online-free\/23492\/\" \/>\n<meta property=\"og:site_name\" content=\"Mango Animate\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/MangoAnimate\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-11-11T01:23:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-10T09:25:04+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/mangoanimate.com\/blog\/wp-content\/uploads\/2025\/11\/customer-service-training-video.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"770\" \/>\n\t<meta property=\"og:image:height\" content=\"513\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Yvette\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Yvette\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/mangoanimate.com\/blog\/how-to-create-customer-service-training-videos-online-free\/23492\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/mangoanimate.com\/blog\/how-to-create-customer-service-training-videos-online-free\/23492\/\"},\"author\":{\"name\":\"Yvette\",\"@id\":\"https:\/\/mangoanimate.com\/blog\/#\/schema\/person\/531be5851a2933f3f088afdea63a516a\"},\"headline\":\"How to Create Customer Service Training Videos Online Free\",\"datePublished\":\"2025-11-11T01:23:00+00:00\",\"dateModified\":\"2025-11-10T09:25:04+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/mangoanimate.com\/blog\/how-to-create-customer-service-training-videos-online-free\/23492\/\"},\"wordCount\":825,\"publisher\":{\"@id\":\"https:\/\/mangoanimate.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/mangoanimate.com\/blog\/how-to-create-customer-service-training-videos-online-free\/23492\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/mangoanimate.com\/blog\/wp-content\/uploads\/2025\/11\/customer-service-training-video.webp\",\"articleSection\":[\"Training Video\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/mangoanimate.com\/blog\/how-to-create-customer-service-training-videos-online-free\/23492\/\",\"url\":\"https:\/\/mangoanimate.com\/blog\/how-to-create-customer-service-training-videos-online-free\/23492\/\",\"name\":\"How to Create Customer Service Training Videos Online Free\",\"isPartOf\":{\"@id\":\"https:\/\/mangoanimate.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/mangoanimate.com\/blog\/how-to-create-customer-service-training-videos-online-free\/23492\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/mangoanimate.com\/blog\/how-to-create-customer-service-training-videos-online-free\/23492\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/mangoanimate.com\/blog\/wp-content\/uploads\/2025\/11\/customer-service-training-video.webp\",\"datePublished\":\"2025-11-11T01:23:00+00:00\",\"dateModified\":\"2025-11-10T09:25:04+00:00\",\"description\":\"Follow the simple yet comprehensive guide on creating customer service training videos with AI. 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The script should outline the educational dialogue that you want your avatar to engage in with your audience.\"}],\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/mangoanimate.com\/blog\/how-to-create-customer-service-training-videos-online-free\/23492\/#schema-image-e56c8447f3af26a9ec6182ee8b2881ac\",\"url\":\"https:\/\/mangoanimate.com\/blog\/wp-content\/uploads\/2025\/11\/customer-service-training-video-write-video-script.webp\",\"contentUrl\":\"https:\/\/mangoanimate.com\/blog\/wp-content\/uploads\/2025\/11\/customer-service-training-video-write-video-script.webp\"}},{\"@type\":\"HowToStep\",\"url\":\"https:\/\/mangoanimate.com\/blog\/how-to-create-customer-service-training-videos-online-free\/23492\/#how-to-step-1762765062988\",\"name\":\"Select an AI Voice\",\"itemListElement\":[{\"@type\":\"HowToDirection\",\"text\":\"There are hundreds of studio-quality AI voices available to choose from. 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