{"id":20904,"date":"2024-12-01T16:46:24","date_gmt":"2024-12-01T16:46:24","guid":{"rendered":"https:\/\/mangoanimate.com\/blog\/?p=20904"},"modified":"2024-12-23T07:35:28","modified_gmt":"2024-12-23T07:35:28","slug":"8-customer-service-training-video-software-to-enhance-customer-experience","status":"publish","type":"post","link":"https:\/\/mangoanimate.com\/blog\/fr\/8-customer-service-training-video-software-to-enhance-customer-experience\/20904\/","title":{"rendered":"8 logiciels de formation vid\u00e9o au service client pour am\u00e9liorer l'exp\u00e9rience client"},"content":{"rendered":"<p>Sur le march\u00e9 concurrentiel d'aujourd'hui, un service \u00e0 la client\u00e8le exceptionnel joue un r\u00f4le vital. C'est une occasion pr\u00e9cieuse pour une entreprise d'interagir et de traiter avec les clients, ce qui peut faire le succ\u00e8s ou l'\u00e9chec d'une entreprise. C'est pourquoi de nombreuses entreprises souhaitent investir dans une formation au service \u00e0 la client\u00e8le pour leurs employ\u00e9s. Une vid\u00e9o de formation au service \u00e0 la client\u00e8le est un moyen efficace d'am\u00e9liorer les comp\u00e9tences de votre \u00e9quipe. Ces vid\u00e9os offrent \u00e0 vos repr\u00e9sentants une approche vivante de l'apprentissage de la connaissance des produits et d'autres comp\u00e9tences pertinentes, telles que la r\u00e9solution de probl\u00e8mes, la r\u00e9solution de conflits et une communication claire.<\/p>\n\n\n\n<p><a href=\"https:\/\/mangoanimate.com\/blog\/top-12-practical-tips-to-create-engaging-training-videos-for-employees\/21229\/\" target=\"_blank\" rel=\"noreferrer noopener\">Cr\u00e9er des vid\u00e9os de formation efficaces<\/a> sera plus facile que vous ne le pensiez avec le bon outil. Dans ce blog, nous avons compil\u00e9 une liste des 8 meilleurs logiciels de formation vid\u00e9o au service client pour \u00e9lever votre niveau de service client. Plongez dans cette liste et choisissez le copilote ultime pour une formation au service client r\u00e9ussie.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" data-no-translation=\"\">1. <a href=\"https:\/\/mangoanimate.com\/ai\" target=\"_blank\" rel=\"noreferrer noopener\">Mango AI<\/a><\/h2>\n\n\n\n<p>La formation au service \u00e0 la client\u00e8le doit \u00eatre aussi int\u00e9ressante et percutante que possible pour r\u00e9pondre aux exigences croissantes des clients. \u00c0 cet \u00e9gard, Mango AI, l'entreprise de premier plan dans le domaine de la formation au service \u00e0 la client\u00e8le, a mis en place un programme de formation en ligne. <a href=\"https:\/\/mangoanimate.com\/\">G\u00e9n\u00e9rateur vid\u00e9o IA<\/a>se pr\u00e9sente comme une force r\u00e9volutionnaire dans la cr\u00e9ation de vid\u00e9os de formation au service \u00e0 la client\u00e8le. Il cr\u00e9e des <a href=\"https:\/\/mangoanimate.com\/ai\/avatars\" target=\"_blank\" rel=\"noreferrer noopener\">Avatar IA<\/a> \u00e0 partir de textes et d'images, aidant ainsi les entreprises \u00e0 produire des supports de formation convaincants et \u00e9tonnants. Il n'est pas n\u00e9cessaire d'utiliser des cam\u00e9ras et des microphones. Le logiciel de formation vid\u00e9o au service client\u00e8le en ligne vous permet d'\u00e9conomiser un temps pr\u00e9cieux et de l'argent pour cr\u00e9er des contenus de formation interactifs.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" data-no-translation=\"\">Key Features:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Une vaste collection de mod\u00e8les vid\u00e9o bien con\u00e7us est \u00e0 votre disposition.<\/li>\n\n\n\n<li>Convertissez du texte et des images en vid\u00e9os d'avatars AI attrayants en quelques minutes.<\/li>\n\n\n\n<li>Cr\u00e9ez un avatar personnalis\u00e9 et parlant \u00e0 partir d'une photo fixe.<\/li>\n\n\n\n<li>Synchronisez les mouvements de la bouche de l'avatar num\u00e9rique avec le discours g\u00e9n\u00e9r\u00e9 pour des vid\u00e9os de t\u00eate parlante attrayantes.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" data-no-translation=\"\">Pros:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Une vari\u00e9t\u00e9 d'avatars IA hyperr\u00e9alistes de diff\u00e9rents sexes, tenues et ethnies.<\/li>\n\n\n\n<li>Nombreuses voix d'IA de qualit\u00e9 studio en plusieurs langues.<\/li>\n\n\n\n<li>Une large gamme d&#039;options de personnalisation.<\/li>\n\n\n\n<li>Disponible pour un essai gratuit.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" data-no-translation=\"\">Cons:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>N\u00e9cessite une connexion internet.<\/li>\n<\/ul>\n\n\n\n<style>.embed-container { position: relative; padding-bottom: 56.25%; height: 0; overflow: hidden; max-width: 100%; } .embed-container iframe, .embed-container object, .embed-container embed { position: absolute; top: 0; left: 0; width: 100%; height: 100%; }<\/style><div class='embed-container'><iframe src='https:\/\/www.youtube.com\/embed\/Q08GaoxR4Lo?si=mKE1vfLErXRqVUFn' frameborder='0' allowfullscreen><\/iframe><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" data-no-translation=\"\">2. <a href=\"https:\/\/www.synthesia.io\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Synthesia<\/a><\/h2>\n\n\n\n<p>Avec Synthesia, vous pouvez cr\u00e9er des vid\u00e9os convaincantes avec des avatars num\u00e9riques r\u00e9alistes et des voix off r\u00e9alistes \u00e0 partir de textes. Les formateurs du service client n'ont plus besoin de faire face \u00e0 la cam\u00e9ra et de tourner des vid\u00e9os de formation. Il suffit de saisir le script et de choisir un pr\u00e9sentateur IA et une voix off. Synthesia g\u00e9n\u00e8re une vid\u00e9o de qualit\u00e9 professionnelle.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" data-no-translation=\"\">Key Features:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ils sont accompagn\u00e9s d'une pl\u00e9thore d'avatars et de voix off \u00e0 l'apparence humaine.<\/li>\n\n\n\n<li>Mettez en place un kit de marque pour ajouter le logo de votre entreprise et des sch\u00e9mas de couleurs pour la production de contenu de marque.<\/li>\n\n\n\n<li>Permettre aux membres d'une \u00e9quipe de collaborer sur les m\u00eames projets vid\u00e9o.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" data-no-translation=\"\">Pros:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Des centaines de mod\u00e8les vid\u00e9o m\u00e9ticuleusement con\u00e7us.<\/li>\n\n\n\n<li>Offrir une vaste m\u00e9diath\u00e8que comprenant un grand nombre d'images, de vid\u00e9os et de GIF.<\/li>\n\n\n\n<li>Prise en charge de la traduction vid\u00e9o. <\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" data-no-translation=\"\">Cons:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>La plateforme ne fonctionne qu'avec des projets de conversion de texte en vid\u00e9o.<\/li>\n\n\n\n<li>Le co\u00fbt de l'abonnement est trop \u00e9lev\u00e9.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"736\" src=\"https:\/\/mangoanimate.com\/blog\/wp-content\/uploads\/2024\/11\/synthesia-customer-service-training-video-1024x736.jpg\" alt=\"synth\u00e9sie\" class=\"wp-image-20923\" srcset=\"https:\/\/mangoanimate.com\/blog\/wp-content\/uploads\/2024\/11\/synthesia-customer-service-training-video-1024x736.jpg 1024w, https:\/\/mangoanimate.com\/blog\/wp-content\/uploads\/2024\/11\/synthesia-customer-service-training-video-300x216.jpg 300w, https:\/\/mangoanimate.com\/blog\/wp-content\/uploads\/2024\/11\/synthesia-customer-service-training-video-768x552.jpg 768w, https:\/\/mangoanimate.com\/blog\/wp-content\/uploads\/2024\/11\/synthesia-customer-service-training-video-18x12.jpg 18w, https:\/\/mangoanimate.com\/blog\/wp-content\/uploads\/2024\/11\/synthesia-customer-service-training-video.jpg 1059w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" data-no-translation=\"\">3. <a href=\"https:\/\/www.colossyan.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Colossyan<\/a><\/h2>\n\n\n\n<p>Colossyan est un g\u00e9n\u00e9rateur innovant de vid\u00e9os d'IA qui convertit des textes, des PDF et des PPT en vid\u00e9os pour l'apprentissage sur le lieu de travail et la formation du personnel. Ce qui le distingue des autres logiciels vid\u00e9o de formation au service client est sa capacit\u00e9 \u00e0 produire des vid\u00e9os bas\u00e9es sur des sc\u00e9narios qui mettent en sc\u00e8ne des conversations avec des avatars. Cette fonctionnalit\u00e9 am\u00e9liore non seulement l'engagement du public, mais aussi la compr\u00e9hension de vos repr\u00e9sentants, maximisant ainsi les r\u00e9sultats d'apprentissage de votre \u00e9quipe. Colossyan permet aux entreprises d'\u00e9tendre leurs initiatives de formation en fonction des besoins, en faisant passer leur formation au service client pour les employ\u00e9s \u00e0 un niveau sup\u00e9rieur.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" data-no-translation=\"\">Key Features:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Incorporez plusieurs avatars dans une m\u00eame sc\u00e8ne pour cr\u00e9er des dialogues interactifs.<\/li>\n\n\n\n<li>Permettent d'ajouter des questionnaires \u00e0 choix multiples aux vid\u00e9os pour un apprentissage immersif.<\/li>\n\n\n\n<li>Affectez une vaste gamme de voix d'IA dans plus de 70 langues et accents.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" data-no-translation=\"\">Pros:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fournir un assistant de script d'IA aliment\u00e9 par GPT-4.<\/li>\n\n\n\n<li>Int\u00e9grez des vid\u00e9os dans votre syst\u00e8me de gestion de l'apprentissage.<\/li>\n\n\n\n<li>Traduction automatique des vid\u00e9os.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" data-no-translation=\"\">Cons:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Temps de rendu long.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"720\" src=\"https:\/\/mangoanimate.com\/blog\/wp-content\/uploads\/2024\/11\/colossyan-customer-service-training-video-software-1024x720.jpg\" alt=\"colossal\" class=\"wp-image-20931\" srcset=\"https:\/\/mangoanimate.com\/blog\/wp-content\/uploads\/2024\/11\/colossyan-customer-service-training-video-software-1024x720.jpg 1024w, https:\/\/mangoanimate.com\/blog\/wp-content\/uploads\/2024\/11\/colossyan-customer-service-training-video-software-300x211.jpg 300w, https:\/\/mangoanimate.com\/blog\/wp-content\/uploads\/2024\/11\/colossyan-customer-service-training-video-software-768x540.jpg 768w, https:\/\/mangoanimate.com\/blog\/wp-content\/uploads\/2024\/11\/colossyan-customer-service-training-video-software-18x12.jpg 18w, https:\/\/mangoanimate.com\/blog\/wp-content\/uploads\/2024\/11\/colossyan-customer-service-training-video-software.jpg 1054w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" data-no-translation=\"\">4. <a href=\"https:\/\/www.vyond.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Vyond<\/a><\/h2>\n\n\n\n<p>Avec l'aide de Vyond, une plateforme de cr\u00e9ation vid\u00e9o robuste et conviviale, il est facile pour les entreprises de toutes tailles de cr\u00e9er des vid\u00e9os de formation au service \u00e0 la client\u00e8le attrayantes pour les employ\u00e9s. Sa nouvelle fonctionnalit\u00e9 <a href=\"https:\/\/mangoanimate.com\/blog\/text-to-video-ai-generator\/\" target=\"_blank\" rel=\"noreferrer noopener\">g\u00e9n\u00e9rateur de texte vers vid\u00e9o AI<\/a> transforme vos sujets ou vos messages en vid\u00e9os captivantes. Vous pouvez choisir la mise en page, le caract\u00e8re, l'ambiance et le type de vid\u00e9o pour que la vid\u00e9o cr\u00e9\u00e9e r\u00e9ponde mieux \u00e0 vos besoins sp\u00e9cifiques.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" data-no-translation=\"\">Key Features:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Faites passer votre message gr\u00e2ce \u00e0 la vaste s\u00e9lection d'avatars AI et de personnages anim\u00e9s.<\/li>\n\n\n\n<li>Une multitude de mod\u00e8les et de sc\u00e8nes vid\u00e9o pr\u00eats \u00e0 l'emploi sont disponibles.<\/li>\n\n\n\n<li>Enrichissez vos vid\u00e9os de formation au service client avec des images, des graphiques et des infographies.<\/li>\n\n\n\n<li>Localisez vos vid\u00e9os dans plus de 70 langues.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" data-no-translation=\"\">Pros:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Comprend un \u00e9diteur vid\u00e9o complet.<\/li>\n\n\n\n<li>Enregistrez votre \u00e9cran pour cr\u00e9er un contenu vid\u00e9o clair et didactique.<\/li>\n\n\n\n<li>Acc\u00e9dez \u00e0 Beyond Mobile sur votre smartphone et votre tablette pour r\u00e9aliser des vid\u00e9os en d\u00e9placement.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" data-no-translation=\"\">Cons:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les avatars de l'IA ont l'air rigides.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"633\" src=\"https:\/\/mangoanimate.com\/blog\/wp-content\/uploads\/2024\/11\/vyond-customer-service-training-video-software-1024x633.jpg\" alt=\"vyond\" class=\"wp-image-20914\" srcset=\"https:\/\/mangoanimate.com\/blog\/wp-content\/uploads\/2024\/11\/vyond-customer-service-training-video-software-1024x633.jpg 1024w, https:\/\/mangoanimate.com\/blog\/wp-content\/uploads\/2024\/11\/vyond-customer-service-training-video-software-300x185.jpg 300w, https:\/\/mangoanimate.com\/blog\/wp-content\/uploads\/2024\/11\/vyond-customer-service-training-video-software-768x475.jpg 768w, https:\/\/mangoanimate.com\/blog\/wp-content\/uploads\/2024\/11\/vyond-customer-service-training-video-software-18x12.jpg 18w, https:\/\/mangoanimate.com\/blog\/wp-content\/uploads\/2024\/11\/vyond-customer-service-training-video-software.jpg 1037w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" data-no-translation=\"\">5. <a href=\"https:\/\/animoto.com\/business\/training-videos\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Animoto<\/a><\/h2>\n\n\n\n<p>La prochaine entr\u00e9e sur notre liste de logiciels de formation au service client est Animoto. Il s'agit d'un cr\u00e9ateur de vid\u00e9os bas\u00e9 sur le cloud qui vous permet de cr\u00e9er des vid\u00e9os professionnelles de formation au service \u00e0 la client\u00e8le en un rien de temps. La fonction d'enregistrement d'\u00e9cran am\u00e9liore l'apprentissage par vid\u00e9o, facilitant la cr\u00e9ation de vid\u00e9os tutorielles.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" data-no-translation=\"\">Key Features:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Des dizaines de mod\u00e8les de vid\u00e9os de formation sont \u00e0 votre disposition pour vous permettre de d\u00e9marrer rapidement.<\/li>\n\n\n\n<li>Cr\u00e9ez un kit de marque personnalis\u00e9 et appliquez les \u00e9l\u00e9ments aux vid\u00e9os en un seul clic.<\/li>\n\n\n\n<li>Vous pouvez inviter n'importe qui \u00e0 ajouter des commentaires aux vid\u00e9os de formation.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" data-no-translation=\"\">Pros<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Dot\u00e9 d'une biblioth\u00e8que d'images Getty int\u00e9gr\u00e9e.<\/li>\n\n\n\n<li>Permet de t\u00e9l\u00e9charger des vid\u00e9os en 1080p.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" data-no-translation=\"\">Cons<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Si vous souhaitez cr\u00e9er une vid\u00e9o plus attrayante, cela ne fonctionnera pas pour vous.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1010\" height=\"720\" src=\"https:\/\/mangoanimate.com\/blog\/wp-content\/uploads\/2024\/11\/animoto-customer-service-training-program.jpg\" alt=\"animoto\" class=\"wp-image-20942\" srcset=\"https:\/\/mangoanimate.com\/blog\/wp-content\/uploads\/2024\/11\/animoto-customer-service-training-program.jpg 1010w, https:\/\/mangoanimate.com\/blog\/wp-content\/uploads\/2024\/11\/animoto-customer-service-training-program-300x214.jpg 300w, https:\/\/mangoanimate.com\/blog\/wp-content\/uploads\/2024\/11\/animoto-customer-service-training-program-768x547.jpg 768w, https:\/\/mangoanimate.com\/blog\/wp-content\/uploads\/2024\/11\/animoto-customer-service-training-program-18x12.jpg 18w\" sizes=\"auto, (max-width: 1010px) 100vw, 1010px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" data-no-translation=\"\">6. <a href=\"https:\/\/vimeo.com\/create\/corporate\/training\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Vimeo<\/a><\/h2>\n\n\n\n<p>Vimeo est un cr\u00e9ateur et un \u00e9diteur de vid\u00e9os tout-en-un. Il utilise la technologie de l'intelligence artificielle pour faciliter la production de vos vid\u00e9os, en vous \u00e9pargnant les t\u00e2ches fastidieuses que sont le sc\u00e9nario, le tournage et le montage. Parcourez sa biblioth\u00e8que de mod\u00e8les pr\u00e9d\u00e9finis pour commencer \u00e0 cr\u00e9er une vid\u00e9o de formation au service client du bon pied. Aucune comp\u00e9tence en mati\u00e8re de montage vid\u00e9o n'est n\u00e9cessaire. Vimeo vous aide \u00e0 peaufiner vos vid\u00e9os \u00e0 l'aide de son g\u00e9n\u00e9rateur de script AI et de son \u00e9diteur vid\u00e9o textuel.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" data-no-translation=\"\">Key Features:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Inclure des millions de stocks, d'images et de pistes audio.<\/li>\n\n\n\n<li>Suivez les performances des vid\u00e9os et le comportement du public.<\/li>\n\n\n\n<li>Traduisez en un clin d'\u0153il des fichiers audio et des sous-titres dans plusieurs langues.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" data-no-translation=\"\">Pros:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Transformez vos photos en vid\u00e9os anim\u00e9es, avec des transitions et des effets \u00e9l\u00e9gants.<\/li>\n\n\n\n<li>Int\u00e9grez une suite d'outils tels que Google Drive, Zoom et Adobe Premiere Pro pour rationaliser votre flux de travail.<\/li>\n\n\n\n<li>Activer la diffusion en direct.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" data-no-translation=\"\">Cons:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>La plupart des fonctions d'intelligence artificielle ne sont disponibles que dans le cadre d'une offre premium.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"690\" src=\"https:\/\/mangoanimate.com\/blog\/wp-content\/uploads\/2024\/11\/vimeo-customer-service-training-video-1024x690.jpg\" alt=\"vimeo\" class=\"wp-image-20943\" srcset=\"https:\/\/mangoanimate.com\/blog\/wp-content\/uploads\/2024\/11\/vimeo-customer-service-training-video-1024x690.jpg 1024w, https:\/\/mangoanimate.com\/blog\/wp-content\/uploads\/2024\/11\/vimeo-customer-service-training-video-300x202.jpg 300w, https:\/\/mangoanimate.com\/blog\/wp-content\/uploads\/2024\/11\/vimeo-customer-service-training-video-768x518.jpg 768w, https:\/\/mangoanimate.com\/blog\/wp-content\/uploads\/2024\/11\/vimeo-customer-service-training-video-18x12.jpg 18w, https:\/\/mangoanimate.com\/blog\/wp-content\/uploads\/2024\/11\/vimeo-customer-service-training-video.jpg 1056w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" data-no-translation=\"\">7. <a href=\"https:\/\/hourone.ai\/ai-training-video-generator\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">HourOne<\/a><\/h2>\n\n\n\n<p>La technologie Gen-AI de pointe fait de HourOne l'un des meilleurs logiciels de formation vid\u00e9o au service client. En mettant l'accent sur la narration centr\u00e9e sur l'humain, l'outil exploite des avatars IA r\u00e9alistes pour transformer les cours de formation \u00e0 la vente en une exp\u00e9rience m\u00e9morable. Il transforme les textes, PDF, PPT ou Docs en vid\u00e9os convaincantes qui captent l'attention du public en une fraction de temps et vous permet de personnaliser les vid\u00e9os g\u00e9n\u00e9r\u00e9es par l'IA en fonction de vos pr\u00e9f\u00e9rences.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" data-no-translation=\"\">Key Features:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Plus de 100 pr\u00e9sentateurs virtuels couvrant diverses langues, accents et origines ethniques.<\/li>\n\n\n\n<li>Acc\u00e8s \u00e0 des mod\u00e8les de vid\u00e9os de formation pr\u00eats \u00e0 l'emploi et enti\u00e8rement personnalis\u00e9s.<\/li>\n\n\n\n<li>Cr\u00e9ez un centre de marque unique qui correspond \u00e0 l'identit\u00e9 de votre marque.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" data-no-translation=\"\">Pros:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Offrir des services API.<\/li>\n\n\n\n<li>Favorisez la collaboration en direct avec vos co\u00e9quipiers.<\/li>\n\n\n\n<li>Cr\u00e9ez des voix de synth\u00e8se vocale dans plus de 100 langues et accents.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" data-no-translation=\"\">Cons:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Mod\u00e8les limit\u00e9s pour les programmes de formation au service \u00e0 la client\u00e8le.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1019\" height=\"598\" src=\"https:\/\/mangoanimate.com\/blog\/wp-content\/uploads\/2024\/11\/hourone-customer-service-training-video.jpg\" alt=\"hourone\" class=\"wp-image-20955\" srcset=\"https:\/\/mangoanimate.com\/blog\/wp-content\/uploads\/2024\/11\/hourone-customer-service-training-video.jpg 1019w, https:\/\/mangoanimate.com\/blog\/wp-content\/uploads\/2024\/11\/hourone-customer-service-training-video-300x176.jpg 300w, https:\/\/mangoanimate.com\/blog\/wp-content\/uploads\/2024\/11\/hourone-customer-service-training-video-768x451.jpg 768w, https:\/\/mangoanimate.com\/blog\/wp-content\/uploads\/2024\/11\/hourone-customer-service-training-video-18x12.jpg 18w\" sizes=\"auto, (max-width: 1019px) 100vw, 1019px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" data-no-translation=\"\">8. <a href=\"https:\/\/www.aistudios.com\/solutions\/training-videos\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">DeepBrain AI<\/a><\/h2>\n\n\n\n<p>DeepBrain AI est un outil de g\u00e9n\u00e9ration de vid\u00e9os d'IA en ligne qui vous aide \u00e0 produire des vid\u00e9os \u00e9ducatives en toute simplicit\u00e9. Il cr\u00e9e des vid\u00e9os de qualit\u00e9 professionnelle \u00e0 partir de textes, de sujets, d'URL, de documents et d'articles, ce qui convient parfaitement \u00e0 la production de vid\u00e9os \u00e0 grande \u00e9chelle. Cet outil polyvalent est un excellent choix pour les entreprises qui souhaitent cr\u00e9er des vid\u00e9os de formation au service client afin de motiver leurs employ\u00e9s \u00e0 \u00e9voluer sur leur lieu de travail.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" data-no-translation=\"\">Key Features:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fournir une vaste gamme d'avatars d'IA pr\u00e9construits parmi lesquels choisir.<\/li>\n\n\n\n<li>Vous aider \u00e0 ajouter plusieurs avatars \u00e0 une sc\u00e8ne vid\u00e9o pour stimuler les conversations.<\/li>\n\n\n\n<li>Scripts d'entr\u00e9e pour contr\u00f4ler les gestes des avatars, des salutations aux lev\u00e9es de la main droite.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" data-no-translation=\"\">Pros:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tirez parti de la technologie de synth\u00e8se vocale pour g\u00e9n\u00e9rer des voix artificielles dans plus de 80 langues.<\/li>\n\n\n\n<li>Cr\u00e9ez un espace partag\u00e9 pour am\u00e9liorer la collaboration.<\/li>\n\n\n\n<li>Transformez instantan\u00e9ment votre photo portrait en un avatar num\u00e9rique.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" data-no-translation=\"\">Cons:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Il faut plus de temps pour ma\u00eetriser l'outil et obtenir des r\u00e9sultats id\u00e9aux.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"512\" src=\"https:\/\/mangoanimate.com\/blog\/wp-content\/uploads\/2024\/11\/deepbrain-customer-service-training-video-1024x512.jpg\" alt=\"cerveau profond\" class=\"wp-image-20956\" srcset=\"https:\/\/mangoanimate.com\/blog\/wp-content\/uploads\/2024\/11\/deepbrain-customer-service-training-video-1024x512.jpg 1024w, https:\/\/mangoanimate.com\/blog\/wp-content\/uploads\/2024\/11\/deepbrain-customer-service-training-video-300x150.jpg 300w, https:\/\/mangoanimate.com\/blog\/wp-content\/uploads\/2024\/11\/deepbrain-customer-service-training-video-768x384.jpg 768w, https:\/\/mangoanimate.com\/blog\/wp-content\/uploads\/2024\/11\/deepbrain-customer-service-training-video-18x9.jpg 18w, https:\/\/mangoanimate.com\/blog\/wp-content\/uploads\/2024\/11\/deepbrain-customer-service-training-video.jpg 1407w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" data-no-translation=\"\">Conclusion<\/h2>\n\n\n\n<p>En conclusion, investir dans un logiciel de formation au service client est essentiel pour toute entreprise qui souhaite am\u00e9liorer l'exp\u00e9rience de ses clients. Le bon logiciel peut permettre \u00e0 votre \u00e9quipe d'acqu\u00e9rir les comp\u00e9tences et les connaissances exceptionnelles dont elle a besoin pour fournir un service de qualit\u00e9. Chacun des outils que nous avons \u00e9tudi\u00e9s offre des caract\u00e9ristiques uniques qui r\u00e9pondent \u00e0 des besoins de formation diff\u00e9rents. Mango AI est une solution de choix qui vous donne une longueur d'avance dans la cr\u00e9ation de vid\u00e9os de formation au service client. Dites adieu aux m\u00e9thodes de formation ennuyeuses. Ajoutez de l'interactivit\u00e9 <a href=\"https:\/\/mangoanimate.com\/blog\/ai-talking-avatars\/\" target=\"_blank\" rel=\"noreferrer noopener\">Avatars parlants IA<\/a> pour cr\u00e9er des vid\u00e9os de formation attrayantes et \u00e9poustouflantes qui amplifient efficacement les efforts de formation de l'entreprise. Entrons dans le vif du sujet et d\u00e9couvrons la magie de cette technologie !<\/p>\n\n\n\n<div class=\"wp-block-group has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-db9edeb8 wp-block-group-is-layout-constrained\" style=\"background:linear-gradient(135deg,rgb(255,193,0) 0%,rgb(247,151,30) 100%)\">\n<div class=\"wp-block-group is-content-justification-center is-nowrap is-layout-flex wp-container-core-group-is-layout-d82a857c wp-block-group-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--10)\">\n<p class=\"has-text-align-center is-style-default has-contrast-color has-text-color has-system-serif-font-family has-x-large-font-size\"><strong>Cr\u00e9ez des vid\u00e9os de formation au service client intrigantes avec Mango AI<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-content-justification-center is-nowrap is-layout-flex wp-container-core-group-is-layout-4d2f3399 wp-block-group-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-buttons has-custom-font-size has-large-font-size is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-563154ed wp-block-buttons-is-layout-flex\" style=\"margin-top:0;margin-bottom:0\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/mangoanimate.com\/ai\" target=\"_blank\" rel=\"noreferrer noopener\">Essayez maintenant<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Dans le march\u00e9 concurrentiel d&#039;aujourd&#039;hui, un service client exceptionnel est essentiel. Il repr\u00e9sente une pr\u00e9cieuse opportunit\u00e9 pour une entreprise d&#039;interagir avec ses clients et de g\u00e9rer la relation client, ce qui peut faire toute la diff\u00e9rence. C&#039;est pourquoi de nombreuses entreprises souhaitent investir dans la formation de leurs employ\u00e9s au service client. Une vid\u00e9o de formation au service client est un moyen efficace d&#039;am\u00e9liorer [\u2026]<\/p>","protected":false},"author":25,"featured_media":20957,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[715],"tags":[],"class_list":["post-20904","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-training-video"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>8 Customer Service Training Video Software to Enhance Customer Experience<\/title>\n<meta name=\"description\" content=\"Discover the top 8 customer service training video software that can elevate your team\u2019s skills and enhance customer experience.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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